General Terms and Conditions
Welcome to www.iinlo.com.
The company IINLO (below the seller) is a website whose head office is located at 3 rue Miron 06000 Nice (France). It is entered in the Register of Commerce under number RCS 880 620 802.
Article 1: OBJECT
These conditions of sale aim to define the contractual relationship between IINLO and the buyer and the conditions applicable to any purchase made via the site www.iinlo.com/. The acquisition of a product through this site implies the unconditional acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the IINLO website www.iinlo.com/ is not directly linked to his professional activity and is limited to strictly personal use and on the other share to have a full right capacity, allowing it to engage under these general conditions of sale.
IINLO reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Consequently, the applicable conditions will be those in force on the date of the order by the buyer.
The sale is reserved for major or minor customers with parental authorization.
Article 2: VALIDATION OF ORDERS AND ELECTRONIC SIGNATURE (law of 13 March 2000 on electronic signature):
Any order for a product appearing in the online store on the site www.iinlo.com requires consultation and prior acceptance of these general conditions of sale. The click to validate the order implies the full and complete acceptance of these.
Article 3: PRICE
All product prices are indicated in euros all taxes included, excluding shipping costs (see paragraph conditions and delivery times).
IINLO reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the rates in effect at the time the order is entered.
The products remain the property of IINLO until full receipt of the price by the seller. The price is payable in full and in a single payment.
Article 4: ORDERING AND AVAILABILITY OF PRODUCTS
The customer can order on the internet via the site www.iinlo.com.
IINLO reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in its eyes any form of risk.
Any order implies acceptance of the prices and description of the products available for sale.
The seller undertakes to honor orders received on the website only within the limits of available stocks of the products.
In the absence of availability of one or more product (s) ordered, the seller undertakes to inform the customer as soon as possible by e-mail. The customer's order will then be automatically canceled and the corresponding amount refunded.
Article 5: PAYMENT AND SECURITY
A) Method of payment
The payment of purchases is made at the customer's choice:
- by credit card: Visa, MasterCard, Carte Bleue and international cards
- by PayPal
a) Secure payment by credit card:
You can pay by credit card: in this case, payment is made on the website of our partner Stripe. This implies that no banking information concerning you passes through the site www.iinlo.com. Payment by credit card is therefore perfectly secure. Your order will be registered as soon as the payment has been accepted by the banking service. You can pay online with confidence by entering the number, the expiry date of your bank card and the security code on the back of it in the spaces provided for this purpose.
Your credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. The seller does not have access to these details, and does not keep them on his servers. This is why they will be requested again for each new transaction on our site.
b) Payment by Paypal:
IINLO does not record any details relating to the Customer's banking information. Payment is made according to the standards of:
Fight against fraud
The site www.iinlo.com reserves the right to check the validity of the payment, before shipping the order, by any means that the seller deems necessary (in particular the request for identity documents, proof of address, etc.).
B) Default of payment:
IINLO reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is being administered. In the event of fraud or suspected fraud, the seller reserves the right to remove any member without notice or compensation.
Article 6: DELIVERY AND DEADLINES
IINLO delivers articles all over the world. With the exception of:
Ascension (island) (Great Britain), Bouvet (island) (Norway), Coche (island) (Venezuela), South Georgia and the South Sandwich Islands (Great Britain), Heard and Mac Donald (islands) (Australia) , remote minor islands United States (Johnston Island, Wake Island), Ingushetia (Russia), Lord Howe (Islands) (Australia), Falklands (Great Britain), Niue (Island) (New Zealand), Pitcairn, Spitsbergen and Jan Mayen Island (Norway), Saint Helena (Great Britain), Chechnya (Russia), French Southern Territories (Kerguelen, Terre Adélie), British Indian Ocean Territory (BIOT), Tristan de Cuhna (Great Britain) , Yemen, Crimea, North Korea, Syria, Tajikistan, Turkmenistan, Yemen, Cuba, Sudan, Kuwait, Myamar (Burma), Iran.
IINLO ships orders within 24 hours thanks to our logistics and transport providers. All orders placed before noon will be shipped the same day from Monday to Sunday.
Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO, delivery service with tracking, delivery with or without signature (delivery within 2 to 3 days in mainland France), by express delivery service CHRONOPOST with tracking and delivery against signature (delivery within 24 hours in Metropolitan France) or by the MONDIAL RELAY delivery service in Relay Points with tracking and delivery against signature (delivery within 2 to 4 days in metropolitan France). Delivery times are only indicative. The IINLO company can provide the buyer with the tracking number of his parcel by e-mail. The buyer is delivered to his home by the carrier selected when ordering or to a relay point if applicable. If the buyer is absent, he will receive a paper or electronic notice of passage, allowing him to collect his package at the post office or to postpone a delivery. The risks related to transport are the responsibility of the buyer from the moment the articles leave the premises of IINLO. The buyer is required to check in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and their contents upon delivery. The customer must indicate by a reservation issued to the carrier (or the postman) the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package.
C) Customs fees:
The customs fees are the responsibility of the customer, and this in full: customs fees and additional customs clearance fees (processing fees, local taxes). IINLO cannot under any circumstances cover these costs. The carrier, approved by the DGDDI (Directorate General of Customs and Indirect Rights) as a customs broker, is entitled to request the payment of these costs in agreement with the country of delivery which delegates its authority to him. In the event that the customer validates his order and payment for it, he accepts any customs and processing fees provided for in certain countries. This tacit agreement cannot be broken, also in the event of refusal of delivery on the part of the customer, the latter will always be liable for customs fees, and will be punished by them in the reimbursement of his order.
D) Delivery Damage :
a) Entry error:
Once the order has been validated and paid for, the address cannot be changed.
In the event of an entry error, in particular an incorrect or incomplete delivery address, the seller cannot be held responsible for the consequences in terms of delay or impossibility of delivery. The customer must provide a valid e-mail address, failing which IINLO cannot be held responsible for the consequences thereof. All costs related to the reshipment of products due to a customer input error will be the sole responsibility of the customer.
The delivery times indicated above are to be taken into account from the departure of the support package by the carrier. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of a strike, bad weather, strikes, health emergencies (example: COVID-19) or cases of force majeure. The same applies to cases of internal delay specific to the carrier itself.
In the event of a prolonged delay in your delivery of more than 14 days beyond the maximum delivery time announced by the carrier, you may cancel your order. You will then be fully refunded within 30 days, provided that you return the item to us if you have received it (we will bear the cost of the return).
c) Failed delivery:
In the event of a delivery failure attributable to the carrier (unsupported case: customer error in entering the address, made available in a collection point following delivery failure, retention period exceeded in point relay or pick-up point), IINLO will compensate the entire order to the customer following a confirmation of the return of the order or of loss by the carrier. For internal operating reasons, the items contained in the order will be returned to the circuit and may not be subject to intervention or interception of any kind. IINLO cannot be held responsible in any way.
d) No reception:
In the event of non-receipt of the package despite the delivery status thereof visible in the delivery tracking, the customer can contact IINLO at the address email@example.com or via our contact form on the site www.iinlo.com for more information. He will be asked for a certain number of verifications as well as a proof of complaint to the post office, after which we will proceed after obtaining the legal documents (certificate on the honor of non-receipt) to an investigation.
The customer must report any delivery incident within 7 days to customer service via the contact form on the site www.iinlo.com.
No order can be compensated if the poor performance or non-performance of the contract is attributable, either to the consumer, or to the unforeseeable and insurmountable fact, of a third party to the contract, or to a case of force majeure, in accordance with article L221-15 of the Consumer Code.
e) Missing or damaged product:
-All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) subject to the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package.
The exchange or reimbursement of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of.
-The customer is also required to report any item missing from the order that has not been previously reported as absent from it by our services. The deadline for doing this is 14 days, according to article L.133-3 of the Commercial Code, to report any damage. Beyond this period, the complaint will not be processed, and no possible commercial action can be taken by IINLO.
- In the event of receipt of a damaged product (stained, torn label, other), the customer is required to inform customer service within 2 working days of receipt of this package. After this period, the claim cannot be accepted and the company exempt from any obligation of commercial action.
Article 7: EXCHANGE, RETURN and REFUND
In accordance with articles L.120-20, the consumer has a period of fourteen (14) calendar days to return the products which do not suit him. We count a period of 14 days which runs from the day of receipt of the consumer's order. For any return request, do not hesitate to contact us via the contact form on the site www.iinlo.com or by email firstname.lastname@example.org.
In the case of an exchange, the return costs will be borne by the customer. From the moment the exchange procedure is initiated with the Customer, the latter has a maximum period of 10 days to drop off the return package either at La Poste, at the relay point or at the carrier of his choice.
The exchange does not imply the reservation of an item. If at the time of receipt of the return package, the item requested in exchange is no longer available in stock, the customer will not be able to claim it. IINLO will then offer the customer another item or a refund.
If the amount of the customer's exchange order is greater than the amount of his initial order, he may pay the difference by bank transfer or PayPal. The shipment of the customer's exchange order is conditioned by the validation of this regulation.
If the amount of the customer's exchange order is less than the amount of the initial order, IINLO will refund the difference within 10 working days.
Only new products, clean and in perfect condition for resale will be taken back. Items should be tried on with your underwear on and the protective sanitary tape should not be removed. Any items that do not follow this procedure cannot be returned.
Any damaged product will not be refunded, returned or exchanged. In this case, no refund can be requested, the customer will remain the owner of the product, which can be returned to his address at his expense within fifteen days. Beyond this period, unclaimed and non-salable items will be destroyed. No recourse will then be possible and IINLO will be considered as exempt from any possible commercial action.
In case of exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product.
In case of exercise of the right of withdrawal, the seller will make all possible efforts to reimburse the consumer within thirty days.
The reimbursement is made:
- by credit card for customers who have paid by this means of payment
- by paypal for customers who paid by paypal.
In the context of a refund, the return costs are your responsibility.
To note :
We ask you to send us your return package to the address indicated below by means of La Poste with tracked delivery (letter followed, Colissimo, other) or the carrier of your choice. The customer is responsible for the good service of the return of his articles until the reception in our premises. Also, if damage can be noted (loss, theft, other) of the returned package, IINLO will make all necessary efforts to compensate the customer insofar as the customer has returned his items with all the necessary provisions: package tracking, proof return, weight of the returned package ... In this case, IINLO declines all responsibility and cannot guarantee any compensation.
If you wish to obtain a refund for an item previously exchanged, contact us by email email@example.com or via our contact form on the site www.iinlo.com in order to find out the procedure to follow.
Your refund will be effective upon receipt of your package and after a processing period of 7 working days.
No prepaid return voucher will be sent to a customer as part of a contest. If the customer has won a voucher through a contest, it is non-refundable and non-exchangeable. In this case, the rules of the competition prevail and not the general conditions of sale of the site www.iinlo.com
Article 8: CUSTOMS FEES
Any order placed on the site and for which the country (or region) of delivery is outside mainland France may be subject to customs duties. These customs duties are imposed by the regulations in force in the country. These taxes are the responsibility of the customer and are their responsibility. IINLO is not required to verify and inform its customers of applicable customs duties and taxes. The customer must check with the competent authorities in his country before placing his order. The customs fees are the responsibility of the customer, and this in full: customs fees and additional customs clearance fees (processing fees, local taxes). IINLO cannot, and under no circumstances, suffer from the assumption of its costs. In the event that the recipient refuses to pay customs duties or taxes, all sums requested and taxed at IINLO to recover this package will be deducted from the amount of the refund made to the customer. The delivery costs initially paid by the customer will also be deducted from the amount of the refund as well as the administrative and administrative costs in the amount of 5 euros including tax.
Article 9: INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on www.iinlo.com are reserved under copyright as well as intellectual property for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.iinlo.com is strictly prohibited without prior agreement.
Article 10: RESPONSIBILITY
The IINLO company has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. IINLO cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.
Article 11: MODIFICATION OF THE GENERAL TERMS AND CONDITIONS
IINLO reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.
Article 12: PRODUCT INFORMATION
Every effort has been made to ensure the accuracy of the information presented on the seller's site. However, the seller or its suppliers are not responsible for the consequences, incidents, particular damages resulting from electronic transmissions or the accuracy of the information transmitted even if the seller is aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only.
Article 13: APPLICABLE LAW
These general conditions are subject to French law. This is the case for substantive rules as well as rules of form.
In the event of a dispute or complaint, the consumer must first contact the seller to obtain an amicable solution.
Article 14: PROTECTION OF PERSONAL DATA
All the data that you entrust to us are in order to be able to process your orders.
By virtue of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data you communicated to us. This right can also be exercised online.
Article 15: PRODUCT GUARANTEE
The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold.
The consumer is expressly informed that the seller is not the manufacturer of the products presented on the seller's site and that the seller declines all responsibility in the event of defective products.
Consequently, in the event of damage caused to a person or to a good by default of the product, only the responsibility of the manufacturer of the latter can be sought by the consumer, on the basis of the information appearing on the packaging of the said product.
If you receive a defective item in your order, please email us at firstname.lastname@example.org or through our contact form on www.iinlo.com containing your order number to report the problem to us. We will then do what is necessary to reship a package or refund the item.
Article 16: RIGHTS OF USE
The use of trademarks on the site is strictly prohibited.
Article 17: FORCE MAJEURE
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure.
The party affected by such circumstances will inform the other within ten working days of the date on which it becomes aware.
The two parties will then get together, within three months, unless this is impossible due to a case of force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be. continued.
If the case of force majeure lasts more than a month, these general conditions may be terminated by the injured party.
Expressly, will be considered as cases of force majeure or fortuitous, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning , shutdown of telecommunications networks, wars, etc.
Article 18: PARTIAL INVALIDITY
If one or more stipulations of these general conditions are held to be not validated or declared as such in application of a law, a regulation, or following a final decision of a competent court, the other stipulations will retain their full validity. strength and reach.
Article 19: NON-WAIVER
The fact that one of the parties does not invoke the breach by the other party of any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a claim against the obligation in question.
Article 20: DISPUTES
The responsibility of IINLO is, in any case, limited to the amount of the order and cannot be blamed for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products.
IINLO cannot be held responsible, towards a member or a third party, for any indirect damage, any operating loss, profit or turnover, which would occur in any way whatsoever, even if this damage or a such loss or damage was foreseeable by IINLO, or if its eventuality had been brought to its attention.
Article 21: CUSTOMER SERVICE
For any information or question, IINLO Customer Service can be contacted by email email@example.com or via the contact form made available on the site in the contact section.