FAQ

Unfortunately, once validated your order cannot be modified or canceled. Indeed, we process your orders as quickly as possible so you do not have to wait too long before wearing it. However, you can return an item to us, in accordance with our return policy, for an exchange, credit or refund.

Your payment data is completely secure : it is encrypted using the online system of our banking partner, Stripe. The Stripe platform features security and compliance tools that ensure payment security and meet the highest certification standards.

You can pay with all types of bank cards (Visa, MasterCard, Amex) or with your Paypal account.

First of all, we want you to be completely satisfied with your IINLO purchase.

Si, pour une raison quelconque, vous souhaitez retourner ou échanger un article, merci de nous le notifier via notre formulaire de contact, en expliquant de manière détaillée le problème. Vous pouvez nous renvoyer les articles dans les 14 jours suivant la réception de votre commande. Vous disposez ensuite d’un délai de 10 jours maximum pour déposer le colis auprès du transporteur de votre choix .
All returned items must be in the original conditions of receipt and not have been worn. For bikini bottoms, we do not accept returns if the hygiene sticker has been removed. If these conditions are met, we will either issue a refund or a credit note valid for 60 days after the date of purchase.

Returning items for an exchange or refund are at the customer's expense.

If you wish to return an item to us, please notify us in advance via our contact form, specifying the reason or problem encountered. We will then email you the procedure to follow.
Any return or exchange will be at your expense. You can choose the carrier of your choice for the shipment.

> See the sizing guide

We aim to give value to craftsmanship and human labor: all of our pieces are made with skill, dedication and passion. Our clothes, swimsuits and hats are carefully handcrafted by women in Madagascar in limited quantities.
Our jewelry is handcrafted by craftsmen specializing in silver and gold in Morocco.

IINLO traite et expédie les commandes 7 jours sur 7 en 24h ou le jour même pour les commandes passées avant midi.

We offer several delivery methods to meet your expectations as much as possible: 

To find out the prices in Europe and internationally, you can simulate an order by entering your delivery address.

Metropolitan France

Mondial Relay :

Relay point delivery

Indicative deadline : 3 to 4 days

Chronopost - express relay

Relay point delivery

Indicative deadline : h48

Colissimo - home standard

Home delivery

Indicative deadline : h48 in average

We are happy to deliver your IINLO items over 230 countries around the world. 

Unfortunately, we do not ship to the following destinations:

Ascension (île) (Grande Bretagne), Bouvet (île) (Norvège), Coche (île) (Venezuela), Géorgie du Sud et îles Sandwich du Sud (Grande Bretagne), Heard &Mac Donald (îles) (Australie), Iles mineures éloignées des Etats Unis (île de Johnston,île de Wake), Ingouchie (Russie), Lord Howe (iles) (Australie), Malouines (Falklands) (Grande Bretagne), Niue (ile) (Nouvelle Zélande), Pitcairn, Spitzberg et ile Jan Mayen (Norvège), Sainte Hélène (Grande Bretagne), Tchétchénie (Russie), Terres australes françaises (Kerguelen, Terre Adélie), Territoire Britannique de l’Océan Indien (BIOT), Tristan de Cuhna (Grande Bretagne), Yémen, Crimée, Corée du Nord, Syrie, Tadjikistan, Turkménistan, Cuba, Soudan, Koweit, Myamar (Birmanie), Iran.

Each shipment is subject to an import customs clearance procedure (outside the Schengen area). Customs clearance is totally out of our control.

The amount of any customs duties and taxes that may be applied depends on the country, the nature and the origin of your shipment and can therefore not be predicted.

Please note, in the event that the package is refused on arrival, you will remain liable for customs fees, since you have requested delivery and accepted the GTC.

Once your order has been validated and paid, a confirmation email will be sent to you with a tracking number. You can track your shipment from your personal account on our IINLO website.
You can also consult the tracking page on the site of the carrier you have chosen.

You can choose the delivery method that suits you best before validating your order. After payment of your order, you will unfortunately be unable to change the delivery method.

Before confirming your order, you can choose and change your delivery address or the relay point. After payment of your order, you will unfortunately be unable to change the delivery address or the relay point. However, please do not hesitate to contact us through our contact form, we will try to see live with the carrier if it is possible to do something, but we cannot guarantee you anything.